Introduction 

Tigertail is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) and overseen by the Office of the Australian Information Commissioner (OAIC). 

Collection of personal information 

We may collect personal information from you when you interact with our website, make enquiries, purchase products or services, or otherwise engage with us. This information may include your name, contact details, payment information, and any other information you provide to us. 

We only collect personal information that is necessary for our business functions and activities, and we will always do so by lawful and fair means. 

Use and disclosure of personal information 

Your personal information is used to provide you with our products and services, respond to your enquiries, process transactions, improve our website and customer experience, and comply with legal obligations. 

We may disclose your personal information to third-party service providers who assist us in operating our website or conducting our business. We will not sell, rent, or trade your personal information to third parties for marketing purposes. 

Where required by law, we may disclose your information to government authorities or as otherwise permitted under the Privacy Act. 

Security of your personal information 

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use secure systems and procedures to safeguard your information, both online and offline. 

Access and correction 

You have the right to access the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. 

Cookies and website analytics 

Our website may use cookies and analytics tools to collect information about your visit, such as pages viewed and time spent on the site. This helps us improve our services and tailor content to your interests. You can manage your cookie preferences through your browser settings. 

Overseas disclosure 

In some cases, your personal information may be transferred to, stored, or processed by our service providers located outside Australia. Where this occurs, we will take reasonable steps to ensure your information is handled in accordance with the APPs. 

Contact us 

If you have any questions about this privacy statement, our privacy practices, or wish to make a complaint, please contact us at: 

• Email: answers@tigertail.com.au 

• Phone: (02) 8097 1900 

• Address: Suite 906, 289-293 King Street, MASCOT NSW 2020 

Changes to our privacy statement 

We may update this privacy statement from time to time to reflect changes to our practices or legal requirements. The latest version will always be available on our website, with the effective date noted below. 

Effective Date: 15/09/2025 

Further Information 

For more information about privacy rights in Australia, please visit the website of the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.